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Who has the WORST Customer Service?

Mrwhosetheboss
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Samsung vs OnePlus, Huawei, Xiaomi, Blackberry, OPPO, Vivo, Apple. Let's see which tech company has the best and worst Customer Support!
To see one of the worst Tech Scams in existence: jpvid.net/video/%E3%83%93%E3%83%87%E3%82%AA-wkReOA2nBn0.html
To learn all about Crypto for a complete beginner: jpvid.net/video/%E3%83%93%E3%83%87%E3%82%AA-rYQgy8QDEBI.html

Disclaimer: All the faces of people used in this video to represent employees are purely stock footage and picked randomly based on apparent gender.

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科学と技術

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2021/06/23

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Mrwhosetheboss
Mrwhosetheboss 7 ヶ月 前
Has anyone had any particularly good / bad experiences with Tech Customer Service? I'd love to know! 😁 To see one of the worst Tech Scams in existence: jpvid.net/video/%E3%83%93%E3%83%87%E3%82%AA-wkReOA2nBn0.html To learn all about Crypto for a complete beginner: jpvid.net/video/%E3%83%93%E3%83%87%E3%82%AA-rYQgy8QDEBI.html
Marwell Grimes
Marwell Grimes 8 日 前
I've had bad customer service from Motorola, LG, Apple, HTC phones and Apple, Acer, Lenovo, Asus laptops and Skullcandy, Apple, Jlab, Sony earbuds. Samsung has always been good about my phone support. S SERIES never had issues that wasn't fixed within 2 days by replacement shipped. I also love my Samsung Galaxy S10 Plus still. It's very good specs even compared to new flagships from multi companies
Rambasil
Rambasil ヶ月 前
@Preserved for history Not very preserved.
Astrein _717
Astrein _717 ヶ月 前
Xbox Support, perfect
Dale Franz Maloom
Dale Franz Maloom ヶ月 前
You missed one customer service Nokia you must make a part 2 with the Nokia
markk astilla
markk astilla 2 ヶ月 前
Please Gift me an iPhone 🙏🇵🇭🇵🇭
Wo of
Wo of 7 ヶ月 前
"my phone isn't turning on" "sir go to your settings and erase all data" bruh
The viral shots
The viral shots 2 日 前
Sadly most of the times these support people have to read through a script....Even if in many cases they know the exact solution they can't just tell you...they have to follow a script strictly..and all the calls are recorded so there isn't much that they can do...many companies follows these rules some don't which is clearly shown in this experiment
enemy
enemy 27 日 前
that part literally took me
Leo
Leo 28 日 前
I died 😂😂
redmanticore
redmanticore ヶ月 前
@Abhishek Ahirvar if you have ever been on customer service, that is not too basic of a problem or unusual call at all. people do that all the time. "my printer doesn't work" "is it plugged in?" "oops, no." to tell everyone to delete everything is extremely bizarre.
Abhishek Ahirvar
Abhishek Ahirvar 2 ヶ月 前
@Muhammad Hariz he probably assumed it was scheduled on off on diff time zone, The problem in video felt too basic like everyone know what is discharge
Lisa Defries
Lisa Defries 3 ヶ月 前
I had brilliant experience with apple years ago when they even phoned me back about a problem and I had this Canadian sounding guy who spent about 20 minutes helping me with a tech/security issue. But I’ve had negative experiences with apples automated service regarding faulty hardware where for first and last time ever I actually found my self shouting down phone ‘I want to talk to a person now’ I think shear volume of my annoyance triggered algorithm to simply connect me to a pleasant sounding Irish guy who solved problem swiftly.
Benson Cheung
Benson Cheung 10 日 前
69th 👍
Marko Lacić
Marko Lacić ヶ月 前
Honestly this is exactly what I was expecting. I bought my second Xiaomi phone in China (the Mi 9) and I needed the ROM to be flashed to global version. I don't speak Chinese, they don't speak English but they went to leaps and bounds to first understand what I need and later do what I wanted, and all of that, free of charge because the lady translated "Xiaomi phone no need to pay for fix in Xiaomi service center". Bought the nice people a chocolate each, that was legendary
Joshua Martin
Joshua Martin 3 ヶ月 前
This seems like something you should do on a monthly or bi-monthly basis to collect an empirical trend of the quality of their customer service offerings. It could have been just one poorly trained employee that you connected with if you just do it once. I like the whole idea and concept of this though!
AlphxsOmegxs
AlphxsOmegxs 3 ヶ月 前
Samsung has terrible service, recently I bought a cyclone Samsung robot vacuum and after about three months of use the brush inside was destroyed from normal usage, keep in mind that this robot was not cheap it costed about three $500. Anyways I did the normal thing and went online and had an absolute terrible time finding a cyclone brush. Once I did find one I ordered it just to find out three weeks later when it arrived it was the incorrect size and was meant for the extremely expensive version of my robot. Then after that I was extremely upset so I called Samsung customer support and asked where to find the correct brush and I told them my exact robot model number which was not included anywhere on the cyclone brush I found. They then proceeded to tell me that they did not make the brushes anymore for the $500 robot vacuum that you can still buy but cannot get the brush. To me this is absolutely ridiculous because why would you spend $500 on a robot just to find out after two months the robot is completely useless because the brush cannot be replaced. And the customer representative was very inexperienced in my opinion. Then after all of this they had the nerve to tell me they had a deal on a more expensive version of the same exact robot I had and that I could buy it but why would I go and spend money on a robot again with the same exact issue just to find out I can’t have it fixed again. After this experience I will never buy any products from Samsung again absolutely terrible customer support.
Thelordstocc
Thelordstocc 16 日 前
that really doesnt seem like a samsung problem because it sounds like you just brought an outdated model
jimbo the hippo
jimbo the hippo 20 日 前
@SilverHints that's not a really good excuse
SilverHints
SilverHints ヶ月 前
samsung appliances and samsung mobile are basically 2 different companies btw
No Name
No Name ヶ月 前
Samsung rn: Very sad, anyway....
Kishor Kanna
Kishor Kanna 7 ヶ月 前
"Is my phone gonna run around and desert me" "Is it gonna let me down" -The greatest Rick roller ever
Blaze949
Blaze949 18 日 前
LOL
Lincoln Zolondek
Lincoln Zolondek ヶ月 前
The tech person on the other end was so confused
Aster Amahizione
Aster Amahizione ヶ月 前
uhh i think he is the PHONEROLLER (lol)
Anjus
Anjus 7 ヶ月 前
I didn’t even notice-
gokul k
gokul k 7 ヶ月 前
Explanation ?
Kane Viktorovich
Kane Viktorovich 14 日 前
Any time I’ve had to contact apple support over the phone, which was only ever 5~ years ago maybe 3ish times, i had nothing but honestly excellent, like above and beyond kind of customer service. The kind of people on the phone were the ones you could laugh along with while trying to fix whatever the problem was. Would’ve given them a 10 out of 5 stars
Peace Man
Peace Man 3 ヶ月 前
If you want to experience poor customer service try calling your council(local Government) or utility or energy providers. They're on another level. Oh, also try double glazing salesmen - they're great too.
DottyOrb
DottyOrb 2 ヶ月 前
I still can't decide whether this channel's content is actually great content or just the ultimate guilty pleasure content. Not that it matters, I still love the videos either way!
D.E. Christe
D.E. Christe 8 日 前
That was my experience with Samsung. Long waits, hangups, took days of calls to advice data transfer on a new phone. The one who finally helped was polite and helpful. And overworked. Maybe the only one there who wanted to help.
Jd Iv
Jd Iv 7 ヶ月 前
I'm surprised Blackberry can still afford a number for customer service.
TheGoldNShadow
TheGoldNShadow 20 分 前
@Only memes Raspberry
ZeroBlox12
ZeroBlox12 日 前
@Only memes RickBerry
Madi Dunning
Madi Dunning 2 日 前
raspberry*
Uhm, No
Uhm, No 2 日 前
@That Non-Vegan Student *tiktokberry
That Non-Vegan Student
That Non-Vegan Student 2 日 前
@Only memes deceasedberry
J Ryan
J Ryan 3 ヶ月 前
They all contract out to the same call centres. It's mostly dependent on the competency of who you get put through to. None of them really have better or worse customer support as it's all the same customer support. btw, the trick to (hopefully) get put through to someone when dealing with an automated system is simply to speak the word "agent".
Caoimhe Jordan
Caoimhe Jordan 15 日 前
i’ve had quite pleasant experiences with apple anyways. Their text service is phenomenal, and they scheduled a call for me the next day (my choice) to fix another issue. Had everything resolved quickly and easily. Plus they were very nice
Raj Kumar
Raj Kumar 3 ヶ月 前
Nothing wrong with BB service at all. It's a good idea to filter daft/prank calls. That's how you make a service efficient or else their associates would be spending their time on the wrong calls. IMEI numbers are available also on the boxes and purchase receipts. It's only fair to ask for it as it also helps them in pulling your device details.
sachin9131
sachin9131 ヶ月 前
It's a great video and were asking basic question with a bit of twist but how a support service works it route you to some new or if lucky get to someone who's skillfully able resolve your issue. It's a random thing depending on the hiring and training on the part of the company. But I think you know this already so 👍
Crypto NWO
Crypto NWO 7 ヶ月 前
Everybody gangsta until Rick Ashley says goodbye
Sudden Changes Sans
Sudden Changes Sans ヶ月 前
Astley*
Bekolois
Bekolois 2 ヶ月 前
Never gonna give you up
ahmer faisal
ahmer faisal 2 ヶ月 前
No wayy
Donna Angus
Donna Angus 2 ヶ月 前
Astley. LOL Ok got it.
Donna Angus
Donna Angus 2 ヶ月 前
Who's Rick Ashley?
hugokatz
hugokatz 3 ヶ月 前
I've been so badly mistreated by Apple, I can't imagine a worst customer service experience.
I Did An Oopsie
I Did An Oopsie ヶ月 前
This is so far from what I’ve experienced with apple in the US, their customer service is always on point
MD. MUNAM SHAHRIAR SABIR
MD. MUNAM SHAHRIAR SABIR 17 日 前
Well... I love watching your videos. But this time I found it idiotic judging a customer service based on problem that may never bother any of them. No customer would be so idiot to contact a customer care service for this problem.... 🙂
@WhatsApp +① (④⑥⑨) ⑨⑧⑤-⑧⑨①⓪
🆙 Happy New Year Thanks for watching🔝🔝 message right away I have something for you........🆙🆙
2:18 am
2:18 am 2 ヶ月 前
I used to work at the outsourced apple customer service centre and this vid put me back to the times I had to ask Apple ID every single time whenever the calls come in. It was painful. It was all about their Apple ID , not the problem itself.
Aditya Shrestha
Aditya Shrestha 7 ヶ月 前
To be fair, no one expects a call to customer support saying they have to charge their phone before using it.
shea's law
shea's law 14 時間 前
It's sad that they should
Your comment got a 💔 from Candice
I mean, boomers does exist
JR. JOE
JR. JOE ヶ月 前
@Ivan Quaglio Bro what you talking about? Support team is there to help, doesn't matter what question you ask, they should answer it if it means the question is dumb!
JR. JOE
JR. JOE ヶ月 前
@Sankalp Kalbag Well, you see that's not the worst thing in the video, the worst is, Arun was telling them that he charges the phone at night so he knows how to charge but the phone always dies at around 8 pm so it made the deal bigger as the person knows how to charge but still, he is experiencing screen blackout which means there is probably some hardware issue.
JR. JOE
JR. JOE ヶ月 前
@Husnat Zahoor but also to be fair, if an idiot was asking this, that simply means the support team failed!
Kelsea Nova
Kelsea Nova 6 日 前
As someone who works customer service via phone I appreciate you not being mean to the agents.
LiangLiang Xu
LiangLiang Xu ヶ月 前
Out of any companies i have dealt with, Jabra easily takes the king for having the worst customer support.
Flamdring
Flamdring 2 ヶ月 前
Worked for Apple myself, but never owned any of their products. I must say that when I bought an iPad for someone else and there was a delay in delivery earlier this year, they were extremely helpful over the phone. I called them in Denmark and they all spoke English (normal for Denmark), they were super friendly, emailed me all the further updates on a regular basis, and even contacted me later to tell me that my delivery was on its way. Having said that, there is no way I am ever going to buy anything from Apple for myself.
Tomas Plunksnis
Tomas Plunksnis 2 ヶ月 前
Well we can all agree that Apple Support on the internet is the best ‘support’ out there.
Evan Saravia
Evan Saravia 6 ヶ月 前
“They said my phone would last 3 years.” “Yes.”
DIONOND GIRL
DIONOND GIRL 2 ヶ月 前
Y e s
Kapkwing
Kapkwing 4 ヶ月 前
My phone has been with me for 7 years and it's alive now
Lord of the Memes
Lord of the Memes 4 ヶ月 前
Hello there
xEmerald_Amuletx
xEmerald_Amuletx 4 ヶ月 前
"How much does this product cost? "Yes."
Micheal Persicko
Micheal Persicko 5 ヶ月 前
**COUGH** **COUGH** Apple * **COUGH** **COUGH**
Daniel Dinev
Daniel Dinev ヶ月 前
I actually use Samsung members, and theyve been great with helping me for every issue I had
Chenhong Chien
Chenhong Chien ヶ月 前
Apple has the best customer service i've ever experience on a smart phone. especially on subscription refunds.
Amelia Ebert
Amelia Ebert 3 ヶ月 前
i genuinely wonder how often call centers have to explain to customers how to charge a phone
Sharath Satish
Sharath Satish ヶ月 前
I own a Pixel and if I run into an issue, I get a support representative usually within a minute through chat using Google Support on my phone. They've usually gone pretty good.
Mark Coutinho
Mark Coutinho 7 ヶ月 前
The Apple guy just questioned his whole life at that moment
Diogo
Diogo 5 ヶ月 前
@TheBlueArcher Not really. I've done CS for apple. They request too much of the agents in terms of call duration, time to take notes, time to leave a customer in hold etc. they mostly sub-contract their CS from countries in which the salary is much lower so they can pay less compared to a CS in the USA. The training given is very good and actually quite helpful.
Andrej Gacoski
Andrej Gacoski 5 ヶ月 前
Yea..
Northern Angel
Northern Angel 5 ヶ月 前
🤣🤣🤣
Radiate FromHere
Radiate FromHere 7 ヶ月 前
@Felix Chen I used to worked for Apple and thought the same. It seemed sketchy. Thought maybe just a new tech. But.... Apple (at least 3 years ago) is big on the support coming from the country the device was purchased in. No language barrier issues compounding already having to deal with an annoying tech issue. Which... when you pay as much for their stuff, good free support should be *expected*. Could just be the way the video was edited, because if the customer won't verify for that note-taking on the account process you mention, the rep can just say no service if it's not provided.
sumanth sundar
sumanth sundar 7 ヶ月 前
@Said Ismailz
Kumaran Mohan
Kumaran Mohan 3 ヶ月 前
I have had very good experience with Apple.. samsung damaged my S20 I sent for fixing that was within warranty. And they are ignoring me and raised several tickets.. each one everyone I call to check the previous one.. I should stick to iPhone.. very bad experience from Samsung..having the phone fail within 4 months of purchasing and not addressing is very bad..
Hossein Qanbari
Hossein Qanbari ヶ月 前
You should have tried Google as well. Based on this video and my experience with Google, I think they have the best customer service.
MindinViolet
MindinViolet 3 ヶ月 前
I would never have expected Huawei to end up on top! I think a lot of companies put a low priority on post-sales service because it isn’t marketing for new products. What it does, however, is bring customers back. There are a few brands I am unlikely to buy again because of their dismal post-sales service.
Miles SZJ
Miles SZJ ヶ月 前
in the apple uk support was very good for me,i had a very old imac (2004 i think)that i used for music and this was in 2020,they tried very well to help me,all of the stuff they listed would’ve worked if some of the stuff wasnt greyed out,they ended up sending me an email that was very informative
Raunak Pandey
Raunak Pandey 5 ヶ月 前
The oppo representative actually had a point. Theres a setting that tursns off your device at a predesignated time everyday. Plus almost everyone knows about the battery draining everyday in 2021. I feel as if thst guy deserves the most credit out of all of them
spooky runner
spooky runner 17 日 前
What if they were in a coma for 21 years
Joseph Patterson
Joseph Patterson ヶ月 前
Yea at least he tried and didn't just hang up or tell him to email them.
Brent Dimdam
Brent Dimdam 3 ヶ月 前
I got a oppo but its got gone for inf h and inf s and inf min (sadly gone)
Sir Hamsterlot
Sir Hamsterlot 4 ヶ月 前
But the most common issue is out of battery so he should’ve gone there before going to the more specific issue
ademola aderibigbe
ademola aderibigbe 4 ヶ月 前
My exact thoughts too!, for me I think he was the best!
Mellow Yellow
Mellow Yellow 15 日 前
Apple’s costumer service is pretty good. My laptop broke, it was a system error and not my fault, so they fixed it, took under a week to do it, shipped it to my house, and didn’t charge me
Unecessary Compliment
Unecessary Compliment 4 ヶ月 前
I sent my Asus Zenfone 2 with randomly acting (not my fault) display and 1 week later they sent me the phone, repaired and detailed report. Awesome service but I think it depends on the country or even the region in country.
Tyler
Tyler 4 ヶ月 前
I find Apple's tech support via live chat, email. or in person to be far superior to be much better than anyone else's.
Connor Albers
Connor Albers 2 ヶ月 前
For certain scenarios that will make apple look bad if addressed, apple official protocol is to start an infinite loop of diagnostics with different people so you will give up on the call. Pisses me off.
Madlke
Madlke 7 ヶ月 前
Vivo: “we’re not technically trained, and wouldn’t be able to help” then what’s the point of customer service number 😐
redmanticore
redmanticore ヶ月 前
@Aayan both bill gates and steve jobs stole all the time. they weren't tech wizards. they were ceo´s. it was their job to get something done at any way possible.
Aayan
Aayan 6 ヶ月 前
@Not again It was not said by Steve jobs.....!
Not again
Not again 6 ヶ月 前
@Aayan "Good artists copy, great artists steal" - Steve Jobs
Rama
Rama 6 ヶ月 前
@Aayan so you are just an anti china. Who tf care about company copying other company, just let them deal with the legal shit
Infinity
Infinity 6 ヶ月 前
@Sagar Bisht agreed for the part they done it first,at least. but most tech like under display camera,full infinity display,foldable phones,edge display etc was introduced by samsung years back and they tryied to perfect that before getting to main stream..other companies be like ,just f*** it we doing it ready or not..to the point that's literary copying. sooo they all do copy each other to 'survive'
Adventurous Triangle
Adventurous Triangle 3 ヶ月 前
A neighbor and me did a prank all on apple, the call got picked up almost immediately and the person there was so kind. We were using text to speech saying that we were mute and the person was totally understanding and so helpful that we hung up because of how guilty we felt.
jippalippa
jippalippa 2 ヶ月 前
To be fair (maybe it's my country) I always had an absolutely perfect support experience with Apple.
The Flying Dane
The Flying Dane ヶ月 前
I love how you always rick roll us, it is so hilarious
Lolbee-SFM
Lolbee-SFM ヶ月 前
From my experience Apple is pretty good at helping… When your phone works. How they diagnose an issue is they have to see your screen. 😀 But honestly I’m surprised with Samsung. I genuinely thought they’d get at least in the top two.
zTempest
zTempest 7 ヶ月 前
Arun: "My phone's screen is turning black every evening." Apple: "what is your email address?"
Max Jacoby
Max Jacoby 5 日 前
@Rogue Legacy so in other words they can't answer any question because Apple doesn't care enough about customers
Kunal Sanyashiv
Kunal Sanyashiv 4 ヶ月 前
Wha
Crown☦︎︎erased
Crown☦︎︎erased 4 ヶ月 前
@DreadPirate Flappy people have preferences and some people choose iphone over android just like it’s the opposite let people buy what phones they want 😐👌
Crown☦︎︎erased
Crown☦︎︎erased 4 ヶ月 前
@DreadPirate Flappy actually there’s a ton of smart people who use iPhone to what I don’t get is why buying an iPhone is equivalent to being spoiled
DreadPirate Flappy
DreadPirate Flappy 4 ヶ月 前
@Crown☦︎︎erased most smart people don't...
Abood byxapn
Abood byxapn 4 ヶ月 前
Since been working in customer service for a while, this is an accurate presentation of a customer.. ,
Purple Dolphin Studios
Purple Dolphin Studios 22 日 前
back when i was on metropcs, i tried calling the support number for my country. i was immediately greeted by a bot, navigated the menus, was put on hold, and then i was told that calling my country's tech support team wasn't covered because i didn't have an international plan... why the fuck do i need an international plan to call my own country's tech support team?
Gamer Flamingo on blitz
Gamer Flamingo on blitz ヶ月 前
As for apple they have a really efficient system on their website where a real employee talks to you and can get problems solved really well, they also get to you in about 30 seconds.
Miika Pekk
Miika Pekk 16 時間 前
You should call at 3 minutes before 17:00hrs or 17:30hrs local time. Next time at the end of the call say , you actually don't own their phone yet and you were just having a hard time deciding which brand to spend a £1000 on , so you just wanted to gauge how good their customer services was. They failed this time!
Stepupin
Stepupin 6 ヶ月 前
I work in customer service and suggesting simple stuff like there is no battery left actually offends some customers. Also some would even deny it and say something like "NO, there is battery - i looked just 1 minute ago and it was 8%". Battery can go from 8% to 0 in one minute if its an old battery and its cold outside for example
Tina Quist
Tina Quist 5 ヶ月 前
@TomatoPaste yes
Malthe G.
Malthe G. 5 ヶ月 前
I just thought they wouldnt expect anyone to that daft lmao
florkgagga probba
florkgagga probba 5 ヶ月 前
Now that is a comment which deserves a big thread and response from Boss - you are so right, my sister, brother and me and a whole bunch of people i know work in completely different fields communicating with clients who can actually make you loose money (indirectly) the moment they are offended.
InaraOfTyria
InaraOfTyria 5 ヶ月 前
As someone who works in cellular sales for a major carrier..yeah people get REALLY offended if you suggest that it's something simple.
TomatoPaste
TomatoPaste 5 ヶ月 前
battery issue would never happen to Samsung A series.
Carme
Carme 3 ヶ月 前
"I never gonna say goodbye tho" got me laughing SO HARD 🤣🤣
schierke's bar
schierke's bar 3 ヶ月 前
I reckon this is a biased test. Sometimes you get smart fellas on the call, the other times not so much. And tbh the whole premise is better suited for a prank call. A better test will be to present a more common problem - broken phone, not satisfied, I just purchased new phone but it has scratches, etc. I have to concur Samsung customer service sucks tho.
TheRealIndoRaptor
TheRealIndoRaptor ヶ月 前
I’ve found Apple customer service very helpful-I called for help with my Apple Pencil(I had lost the tip and couldn’t find more online) and they were very friendly and helpful.
Srinivas
Srinivas 2 ヶ月 前
The reason why the calls take around ten minutes is because they have certain guidelines to go through otherwise the company gets on their back riding them to the sunset. Also the noise might just be construction as people are working from home.
Vinorth V
Vinorth V 6 ヶ月 前
Arun : Hello ,I would like to speak with apple representative. Robot : What is your issue ? Arun : My phone goes black ! Robot : would you like to place an order for a new iPhone ? Arun:No,I need a fiX Robot: Thank You for Ordering iPhone X..
Glacial - Roblox
Glacial - Roblox 9 日 前
“Your account has been charged”
Android One IU 4.0
Android One IU 4.0 11 日 前
@Jack Does Game Stuff iOS is garbage
Milan Toth
Milan Toth 24 日 前
@Just passing by its truly hilarious. Im laughing my ass off. Ha- Ha- ha.
Jelly's and Ethan's Galaxy
Jelly's and Ethan's Galaxy ヶ月 前
Where did they get the money
Joseph V M
Joseph V M ヶ月 前
😂😂😂
Not Aunt Arctic
Not Aunt Arctic 3 ヶ月 前
I haven’t even finished watching this video, and I can tell you right now that Discord has the absolute WORST customer service.
The Real Dude
The Real Dude 2 ヶ月 前
@Not Aunt Arctic For real bro, their "customer service" is pretty much a myth
Not Aunt Arctic
Not Aunt Arctic 3 ヶ月 前
@hottū niū because they use a bot to reject everyone's appeals
hottū niū
hottū niū 3 ヶ月 前
really? why?
Firstname Lastname
Firstname Lastname 19 日 前
The problem with judging customer service is how much it can differ between different countries, regions, continents, but also between different product types and employees.
MANGOM1LK
MANGOM1LK 2 ヶ月 前
i think Blackberry doing this is fair since they sort of expect their target demographic to already be capable with tech and so if someone calls them the problem is probably not a simple one
Ace Sagad
Ace Sagad 3 ヶ月 前
Apple has the best customer service base on my experience here in US. Especially in person. Idk about the other countries
Samuel Carpenter
Samuel Carpenter 6 ヶ月 前
No one: Vivo when someone's battery won't charge: *We are not technically trained to help*
KaleidoDeer
KaleidoDeer ヶ月 前
@redmanticore Well *typically* when its out of your scope you transfer them to the correct department. If its their issue you just sugarcoat it and basically say no its their responsibility lol If there is no correct department and no correct avenues for them to take thats not only just poor customer service management but leaning that onto the agents to be berated. But I was just explaining why even if they could help they absolutely won't as it puts a liability on the company and their jobs. In my job very rarely are there unhandled cases, the most I end up having to say is call back the right department within their designated hours
redmanticore
redmanticore ヶ月 前
@KaleidoDeer is part of your customer service to just say "no" when people call you then? it was a call to exactly right place, to the customer service of a phone.
song 2
song 2 5 ヶ月 前
They have hotline but no help lol
KaleidoDeer
KaleidoDeer 6 ヶ月 前
Having worked in customer service, assisting a customer in an issue thats unrelated to your department can get you dinged in performance reviews. I work in the healthcare customer service industry as a help desk exclusively for the website and while thats a more info sensitive industry, even if I know 100% the answer I can't answer questions im not trained for/is out of scope of my job. I believe its a liability thing.
AffanKuq
AffanKuq 6 ヶ月 前
@whyumad? bro thats...
Michael Antonio
Michael Antonio ヶ月 前
I've worked in the tech business for the past 45 years. Having to call EVERY SINGLE TECH CUSTOMER SUPPORT at one point or another. The absolute WORST customer support I've ever encountered was from Hitachi.
Heisei Godzilla
Heisei Godzilla 21 日 前
what happened
john rey lagadon
john rey lagadon ヶ月 前
I work in BPO and our job is to handle ckncerns like this over the phone. As per watching the video I conclude base on my personal experience too that it is not technically the company itself. It's about how the representative should identify the issue or concern to get into the bottom of it and provide exact or appropriate resolution. Just proper positioning of probing questions.
Dalton Brennan
Dalton Brennan 3 ヶ月 前
You should do this with phone carriers too. At least a few carriers that use other carriers networks such as mint mobile or other networks that are supposed to be more bang for your buck alongside the major carriers
Sophie Hawkins
Sophie Hawkins 2 ヶ月 前
apple has been great for customer support in the 17 years I've been calling. Samsung? I'll NEVER buy one of their products again. I had a horrible 3 month experience with a defective fridge that didn't get solved until my male partner weighed in on several of the calls.
Jeff J
Jeff J 2 ヶ月 前
Same here, we are done with Samsung after dealing with their customer service. Been with apple for about 6 months now. Never going back.
Dark Ninja
Dark Ninja 6 ヶ月 前
"I'm never gonna say goodbye though" Lol😂😂😂
thefatbot1
thefatbot1 5 ヶ月 前
U have to say I will never say goodbye in another vid its too funny🤣
lailaa
lailaa 5 ヶ月 前
LMaO
xQUIET_GURLx
xQUIET_GURLx 6 ヶ月 前
Lmaooooo
Naveen Kumar
Naveen Kumar 6 ヶ月 前
Can't get the real meaning though 😔
thefatbot1
thefatbot1 6 ヶ月 前
Ik that was so funny, I kept on replaying that lots of times lol🤣
balamadras
balamadras 3 ヶ月 前
In my experience apple customer service has good quality. but given the company reputation and huge volume of customers they have to go through the process. it may take some time to solve the problem and I have a feeling they are doing it for a purpose.
Fu Manchu
Fu Manchu ヶ月 前
Huge volume? Maybe in the US, but not anywhere else.
Timalay
Timalay ヶ月 前
Years back my newly purchase OnePlus X didn't seem to get any signal shortly after purchasing it. I talked to OnePlus via live chat, and it get replaced pretty much instantly.
Heidi D
Heidi D ヶ月 前
I live in Canada, and I called Apple last night and they were great! Answered right away, and I didn’t get the automated assistant!
Matt Hoepner
Matt Hoepner 2 ヶ月 前
Samsung definitely deserves 0 stars. I had to contact the BBB after months of calling for them to finally process a refund.
Bretty
Bretty 7 ヶ月 前
Honestly I think the issue was so silly that they refused to consider it.
SiriuslySurvivedAzkaban
SiriuslySurvivedAzkaban 6 ヶ月 前
there are older people that dont understand tech,
Wolfie
Wolfie 7 ヶ月 前
@Bother Evil oddly the pixel has been one of my best devices for support. You can just chat them on an app in phone and never seems to have any waits. Now I guess if phone literally couldn't turn on I'm not sure how the phone support is.
King91OM
King91OM 7 ヶ月 前
@Bother Evil , Google has customer service? After years of using, the only way I can get feedback from them was through the community. Not through Google themselves.
Obi Dean
Obi Dean 7 ヶ月 前
True, I wish he complained something more legit and I'm not surprised if many of the support regard his calls as troll calls ...
Kael M
Kael M 7 ヶ月 前
@Bother Evil Everything to do with Google the customer service is a total joke
Prisca Bansah
Prisca Bansah 3 ヶ月 前
I get where they are coming from. It's only normal that after using phones for a number of years now anyone will know that if it's on low battery it needs to be charged. Screen going black sounds like a completely different problem if you're not on site. So I don't think your test is inaccurate
Sky Madayag
Sky Madayag 4 ヶ月 前
I might work with Huawei or Xiaomi tech support team in the future. I'm so done with fixing TVs over the phone. 🤣
Mika 🥰
Mika 🥰 2 ヶ月 前
i might work with oppo and be like ayo any once here y'all play alcohol free as the music
Newtrox
Newtrox 4 日 前
Now we never know what a 5 star customer review is
Henry14arsenal2007
Henry14arsenal2007 2 ヶ月 前
Way too lenient on Apple when they essentially did the same as Blackberry. Also, youre really handicapping them, i believe theyre having a hard time realizing one could be so stupid not to realize a phone needs recharging especially with all the low battery warnings built in. God id hate to work in CS.
Peppa
Peppa 7 ヶ月 前
Arun: “My phone would last for three years” Oppo representative: ”Yes”
ʏᴏᴜʀᴀᴛɪᴏ
@vijay ganesh yes, exactly.
Ninja Doge
Ninja Doge 7 ヶ月 前
@krishna mittal 9-C 24 LMAO
vijay ganesh
vijay ganesh 7 ヶ月 前
@NIkola Radunovic I think he meant settings reset. I found a similar option in my friends samsung m series phone. It just resets all the settings to default.
Arceus
Arceus 7 ヶ月 前
@krishna mittal 9-C 24 hahahahaha
krishna mittal 9-C 24
krishna mittal 9-C 24 7 ヶ月 前
beethoven i am such a big fan of you! when are you dropping a new album?
Frederik König
Frederik König 4 ヶ月 前
Everytime when I would reach the apple support I use the chat in the support App. This way functions perfectly
Lucy
Lucy 3 ヶ月 前
I don't think Samsung intentionally ended the call on you... your phone read that the call failed so a technical issue must have happened when they tried to transfer you. Still not a great outlook on them though.
Sebo
Sebo ヶ月 前
I contacted apple by messages and the person who was with me did so well and answered my question efficiently and fast
Jacque Prendergast
Jacque Prendergast 2 ヶ月 前
When I called samsung they managed to fix my galaxy s2 I'd consider that pretty good customer service lol
Sree Vathsa
Sree Vathsa 7 ヶ月 前
I'm pretty convinced that "It all depends on the person"
LA
LA 5 ヶ月 前
Pretty much True.
The Nomad
The Nomad 5 ヶ月 前
@Gburtech6 fanboy
Gburtech6
Gburtech6 6 ヶ月 前
@Gaming and unboxing i agree
Gburtech6
Gburtech6 6 ヶ月 前
@Thatsocks panda shhhh, team google
Gburtech6
Gburtech6 6 ヶ月 前
@Girish Balaji you right
Yashy Chathuranga
Yashy Chathuranga ヶ月 前
Actually it doesn't depends on the company but it depends with the agent you will have the time you contacting. While some of them willing to help customers to actually solve their matter, others will do their job to have their salary 🤔🙄🙂
OH MY JAY!
OH MY JAY! 4 ヶ月 前
Him: "I never gonna say goodbye though," Guy on the phone: "Say that again?" Him: *laughs silently Me: So cute. Also me: Smiling while watching it over again
Dubsfirkin
Dubsfirkin 20 日 前
Arun: They said my phone would last for 3 years … Tech support: *yes*
Brad Hall
Brad Hall 3 ヶ月 前
I worked for Samsung customer support and we would get in trouble for actually trying to help the customer and if I try to trouble shoot they’d ask me to transfer. In training they say it’s all about getting you off the phone
Lonely Sandwich
Lonely Sandwich 7 ヶ月 前
Rickroll: *exists* Arun: Puts a rickroll in all of his recent videos
BrokenStar
BrokenStar 7 ヶ月 前
I see you everywhere
tanjiro kamado
tanjiro kamado 7 ヶ月 前
Yeaa🤚🏻💀 :(
First name
First name 7 ヶ月 前
:)
Akash Cool
Akash Cool 7 ヶ月 前
Okay you shut up
Nexty PlaYz
Nexty PlaYz 7 ヶ月 前
Ayo!
Sergio Castelblanco
Sergio Castelblanco 4 ヶ月 前
Welcome to the wonderful world of outsourcing. Big companies just pay others to do their customer service. I worked 1 year for one of those called Teleperformance, it was awful and the truth is if you don´t live in the same country you can't completely understand the culture and there is always going to be a gap between customer and the agent...
Foxy Foureye
Foxy Foureye ヶ月 前
As someone who works as a quality control person in a call centre, listening to this makes my blood boil 🤣
Fu Manchu
Fu Manchu ヶ月 前
"Quality control person in a call centre" .... when I let this sink in and think about...I come to the conclusion that this must be THE job position for the most massive assholes in the world. Really! Congrats to you, that you've found what fits your character.
Mert Mustafa
Mert Mustafa 2 ヶ月 前
I honestly thought Apple was going to be the best because they would expect their users to not know that phones power off when their batteries die
Steven Macdonald
Steven Macdonald 2 日 前
I called Samsung to ask them why I cannot disable Google on my phone. They hung up on me. That was all the answer I needed.
Robby Lender
Robby Lender 7 ヶ月 前
I feel like this issue was too easy, and techs, assuming you’re not tech illiterate, think the problem is bigger.
Bip Bop
Bip Bop 7 ヶ月 前
@The Name Is Kartik naw, the calls were all under 10 minutes and he was pleasant. This was nothing. Seasoned CSR's don't take it personally even if the caller is just screaming obscenities.
Robby Lender
Robby Lender 7 ヶ月 前
@Parker Sus I call them (well, chat). Not because I have to, but I’m too tired to fix it myself, so it’s just easier to have it spelled out for me.
cobalt blue
cobalt blue 7 ヶ月 前
@This is a bow ok damnit maan..
antiisocial
antiisocial 7 ヶ月 前
@The Name Is Kartik @BOSS Δ.M.V Lots of people. You'd be surprised. Source: I'm in repair. Side note, just because someone is rich doesn't make them smart. Easy example: Paris Hilton. The Hilton's are worth $4.5 billion USD. Paris Hilton didn't make any that, her great (great great maybe? idk) grandfather Conrad Hilton did starting his hotel empire in 1919.
Parker Sus
Parker Sus 7 ヶ月 前
Lol if you were rech literate you wouldn't call the support you'll contact the supplier directly
Whyjadie
Whyjadie 3 日 前
I used to buy oneplus phones almost yearly. I just had the worst customer care experience from them. It lead me to switching to another company sadly. Maybe a bit silly from me but I do value the customer care a company offers quite a bit.
Michael Strieby
Michael Strieby 2 日 前
Samsung definitely deserved more than Apple. Apple straight up told you you have to come in and they would not do anything over the phone. Samsung was willing to help, but I feel like you made it seem like you were messing with them by your language.
Libby Richards
Libby Richards 2 ヶ月 前
Apple are really good when you use their online support services through text messages.
mr. RMD
mr. RMD ヶ月 前
Lets be honest ,having a phone in a real and practical life is much more different than seeing reviews of a phone,reviewers just do the reviews just for the sake of content
Tomasz
Tomasz 7 ヶ月 前
This would be an intetedting experiment if you would present them with a real problem. Your question was so absurd that I can't blame some of them for not getting it at all.
Dragon Skinner
Dragon Skinner 5 ヶ月 前
I can blame it on them
AMOGH 9595
AMOGH 9595 6 ヶ月 前
4𝟘𝟘
Ear phones
Ear phones 7 ヶ月 前
@Zezus 001 you're most welcome 🥒
Zezus 001
Zezus 001 7 ヶ月 前
@Ear phones Thanks
স্বচ্ছ নিরবতা
Even an elder human would know about charging. Even if anyone is so illiterate about tech, they would never buy a smartphone.
jjuilee
jjuilee 2 ヶ月 前
For me Apple support is pretty okay, they “helped” me kinda but honestly I helped myself, the text system they have honestly kinda sucks cause it’ll refresh and it doesn’t let you get back to the same person sadly but its really good otherwise
pïññed  By  mrwhôse
pïññed By mrwhôse 2 ヶ月 前
*Roman numerals Plus I Open bracket IX VII IX Close bracket IV II VI V VI III II...**
pïññed  By  mrwhôse
pïññed By mrwhôse 2 ヶ月 前
Winner's Contact admin Whatapp only...**
Janky Games
Janky Games 2 ヶ月 前
Now call different countries emergency services and see how they react to a "problem"
Ëtërñæł Błøød
Apple disabled my iTunes and App Store and I called about a year ago saying I would like my stuff to be re-turned on I was brought straight to a person instead of an AI and they help me turn my stuff back on within five minutes Edit: I would give them an 4.5 out of 5
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